Building Services / HVAC Operations Manager

Do you want to work for a forward thinking company where you are a person and not just number, I have worked with my client for the last 6 years , they are an organisation who want to attract the very best engineering, managers and operations staff, in turn they welcome you in as a valued employee where you can succeed and become he best version of you. Qualifications, Electrical or mechanically qualified from an engineering background. They are currently recruiting for an office based Service Manager, you will be based from Canary wharf, responsible for 3 large buildings and with be required to be office based Monday to Friday. You will be from a Engineering back ground and have experienced being an engineer. Managing the HVAC based operational teams. short term, medium term and long term objectives for the role. Objectives - Short Term (12 months) Build strong relationships with all engineer personnel Build strong relationships with all customer personnel Deliver services to contract Grow the teams sales and productivity Objectives - Medium Term (24 months) Achieve high percentage of engineer retention Achieve excellent customer rating Implement innovation to service delivery Working closely with the mobile Operations manager you will streamline the help desk teams, engineers and create a system that works well whilst motivating as well as guiding the team to be the best they can. Promote a positive health & safety culture Proactive and innovative approach to service delivery Manage, motivate and lead the team from the front to the Birdsall culture Motivate engineers and external contractors to ensure routine services, maintenance and repairs are carried out in-line with SLA's Train and mentor 'improvers' and 'apprentices' Ensure the team is service and quality focused Be able you use and understand a CAFM system Deliver planned preventative maintenance to schedule Assist with technical issues on site, providing technical support Ensure all service reports are completed correctly and within the contract timeline Produce quality reports and quotations Provide feedback, both to the team and senior management Build excellent working relationships with customers Communicate effectively with customers, providing a single point of contact Communicate with customers preferably by phone and regularly in person Attend weekly and monthly customer review and planning meetings Assist interviewing and selecting new engineers Site asset management and verification for new and existing sites Communicate and implement Company operational handbook and policies Undertake engineer appraisals and development with HR Conduct engineer and site audits with Compliance Manager Mentor staff and undertake some Toolbox Talks Form part of an on-call management rota Ensure sales targets are met Ensure productivity & profit enhancement through the efficiency of the operation Attend monthly operations review with the Operations Director