Clinical Application Specialist (Medical Device)

Company:  JAC Recruitment
Location: High Wycombe
Salary: £45,000 - £55,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Clinical Application Specialist (Medical Diagnostic Equipment) Salary Up to GBP 55K + 15% Bonus Job profile A Japanese Global manufacturing company is looking for a Clinical Application Specialist, who will evaluate and verify their medical products in the clinical laboratory environment and will train and support healthcare professionals in using their top-of-the-line diagnostic systems. Duties and Responsibilities * Provide scientific and clinical application support in pre and post sales of their products. * Organize and deliver product demonstrations and training sessions for customers and business partners. * Ensure successful implementation of all products at clinical sites. * Participate in internal/external clinical evaluations, validation and verification. Establish protocols and guidelines and prepare clinical evaluation reports to present data to customers. * Develop and deliver effective presentations to attend and support medical congresses, conferences, exhibits, seminars and other occasions as requested by management. * Improve and enhance customer satisfaction by communicating with customers proactively to identify customer needs and make the necessary actions to meet and exceed them. * Handle customer feedback, complaints and escalation per company procedures and ensure timely and accurate resolution. Report all customer information and problems as well as opportunities to relevant teams. * Assist customers in understanding matters related to the verification or validation of their products by ensuring they are in compliance with clinical laboratory regulations and accrediting agencies. * Report feedback on overall customer experiences for post market surveillance to ensure compliance with local regulations. * Assist the commercial organisation and regulatory teams with requests for information to support product sales including but not limited to tenders and product registration in the region. * Support sales and marketing activities to promote their products and support field sales activities through demos, conferences, user group meetings and exhibitions. * Maintain and expand a loyal network of KOL’s within the assigned territory. * Perform other duties assigned or accepted as out of the guidelines. Qualifications * Bachelor’s degree or above in Biomedical Sciences or other related fields. * 3+ years’ experience in a similar role. * Professional experience in flow cytometry or urinalysis is an advantage. * Professional experience with diabetes HPLC products is an advantage. * Excellent communication skills and ability to teach. * Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator. * Able to travel with access to a major airport. This position will require reasonable travel potentially 3 to 4 days per week within UK and Ireland region. * Able to use English fluently. * Valid driver’s license. Location High Wycombe, UK Visa Candidate must be eligible to work without any restrictions as no visa support given
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