2nd Line IT Service Engineer

Company:  Michael Page
Location: Birmingham
Salary: £30,000 - £34,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
This is an outstanding opportunity for an ambitious IT professional to join a leading, international Law firm, as part of their growing in-house IT function. You will join as a 2nd Line IT Service Engineer, providing both remote and hands-on IT support to the company's diverse userbase. Client Details Michael Page are proud to be partnered with an international law firm, that have grown into a true sector leader in their area. The organisation has a prestigious and well-respected brand, and a lucrative client base, both domestically in the UK, and globally. With a fantastic office in the heart of central Birmingham, you'll join a business with a unique team-based, meritocratic culture, where you can thrive and build a genuine career within the Technology space, working for a business that is known for investing significantly in their in-house IT environment.Description As the 2nd Line IT Service Engineer, you will work as part of team providing expert end-user IT support, on a wide range of technologies, both remotely, and also within a hands-on capacity at the Birmingham HQ. Your role will be technical, so you will troubleshoot issues, and deliver solutions, but also escalate through to the in-house 3rd Line function, which you will work closely with, where necessary. The technology environment is cutting-edge, and constantly evolving as the business really values IT in helping maintain it's position as a sector leader. As a result, you'll be working with the latest versions of Windows Server, Windows 10 applications, SCCM, Office365, and a range of bespoke applications, all within a modern ITIL environment, as well as being part of an ongoing cloud strategy via Azure. You will have the chance to get involved in regular hands-on work, whether that's building laptops for new starters, or covering areas such as on-site network cabling. This isn't a role where you'll be glued to the phone on a Service Desk, and you'll get the chance to regularly interact in-person with end-users. Progression is superb, as the company's entire IT function is in-house, so you'll get the chance to work closely with 3rd Line Engineers, with the opportunity to be fast-tracked into the Infrastructure space. Due to the on-site aspect of the role, we are looking for candidates who are locally-based, and able to commute regularly into the central Birmingham office 4 days per week, with the option of home working on Fridays.Profile Alongside exceptional communication skills to provide support to high-level professionals within a global Law firm, the successful candidate for the 2nd Line IT Service Engineer position, will have strong experience in the below areas. Essential: Windows Server 2016, 2019 (basic administration) Windows 10 Active Directory Office365 Exchange DNS, DHCP, TCP/IPDesirable: ITIL experience IP Telephony Phone Administration iManageJob Offer Starting Salary of £30,000 - £34,000 26 Days Annual Leave Private Pension Private Medical Sponsorship for professional accreditations + More
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