Service Delivery Assistant

Company:  Swanstaff
Location: Dartford
Salary: £11 Per Hour
Hours: Full Time
Type: Permanent
Job Requirements / Description
The ideal candidate will have: Well-developed planning and organising skills Clear, efficient, and logical approaches to work High degree of attention to detail Excellent telephone manner, consistently maintaining a strong sense of customer focus Strong communication skills – both verbally and in writing, to effectively communicate with customers and colleagues at all levels Good problem-solving skills Relationship building skills – developing and maintaining good relationships with customers and colleagues Job role: The Service Delivery Assistant will support the resolution of the hardware break/fix (and associated) services issues for nominated customers in ‘real time’. This will include proactively monitoring call stacks to ensure achievement of contracted service levels, taking remedial action where calls may go ‘out of contract’ without further attention, updating call history on the call management system, proactively updating clients of potential issues, handling progress chasing calls from the customer etc. Shift schedule: Monday – Friday 8am – 5pm If you are interested in this role, please apply online or call (phone number removed) ext 1
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