Technology Specialist (Information Technology - Medicine)

Department

Information Technology - College of Medicine

Responsibilities

Responsible for all aspects of the Audio-Visual (AV) needs for the FSU College of Medicine and its state-wide mission critical video teleconferencing (VTC) operations. Provides technical consulting with departments to determine hardware, software, and support needs for complex technology solutions. Provides detailed troubleshooting of customer level equipment and project support to include set-up of equipment for AV and VTC needs, testing equipment in preparation for meetings. Interfaces with customers to coordinate meetings and conferences.

Manages advanced systems that include server, application, and client software/hardware computing. Responsible for monitoring and maintaining optimal systems operations and coordinating efforts to pursue resolution of problems associated with computer operating systems, complex networks, and software used at the college. Recommends, schedules, and performs software and hardware improvements, upgrades, patches, and reconfigurations.

Provides high level technical multimedia support for recording of live events, classes, faculty development and special events.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years experience; or a high school diploma/equivalent and experience equal to eight years. (Note: appropriate post-high school education can substitute for experience at the equivalent rate.)

• Experience in demonstrating effective customer service skills.
• Experience in communicating effectively verbally and in writing.
• Experience in documenting existing and new processes.
• Experience in establishing and maintaining effective working relationships.
• Experience in Microsoft Word and Excel or equivalent software.

Preferred Qualifications

• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.
• Knowledge of collaboration technologies such as RTMP, H.323, SIP video conferencing, Video on Demand (VoD) and Live Streaming.
• Knowledge of wireless display technologies like AirTame, ScreenBeam, etc.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of and ability to utilize audio and/or video recording, mastering and editing techniques.
• Knowledge of the principles and practices of event planning and ability to coordinate, organize and evaluate meetings and/or events.
• Knowledge of information technology security measures.
• Knowledge of Microsoft Active Directory administration and enterprise account management, including LDAP.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

Starting salary $55,000, commensurate with education and experience.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position is being readvertised. Previous applicants need not reapply.

This position is being advertised as open until filled.

This position requires successful completion of a criminal history background check .

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .