Night Auditor

Overview:
The Night Auditor is responsible for managing the front of the house operations and overseeing all departments of the property during the overnight hours. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Responsibilities:
Night Auditor responsibilities include, but are not limited to;

Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance

Prepares summary of cash, check and credit card activity

Accurately performs all overnight audit reports and procedures according to property and company policy

Handles any guest issues or complaints, using appropriate service recovery methods

Executes policies and procedures for the front office, including following rate programs

Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate

Communicates overnight events and issues to the management team by completing the Night Auditor’s Report

Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.

Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager

Maintain clean and organized work area

Knowledge of OSHA and safety standards within the managed departments

Other duties, as assigned by the Guest Service Manager, Resort Manager or General Manager

 

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

Qualifications:
What are we looking for?

Possesses strong communication skills, both written and verbal

Previous supervisory experience

Ability to work necessary overnight hours

Ability to anticipate guest needs, change direction quickly and multi-task

Working knowledge of rooms management systems; IQWare experience preferred

Must possess solid decision making skills

Proficient with general office PC applications (ie – word processing, spreadsheets, and databases).

Proven job reliability, diligence, dedication, and attention to detail.

Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Must have reliable transportation

Must have positive attitude while performing tasks

Must be able to stand for long periods of time

Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures

Projects a favorable image of the property to the public at all times by following the property’s grooming and dress standards

Strong attention and care to details

Responsibility, reliability and honesty

Teamwork and collaboration

 

What can you look forward to?

Qualifying team members may enjoy the following benefits:

Associate Referral Bonus

Paid Parental Leave - 10 weeks

Health Plan, Health Savings Account, and Life Insurance benefit

Dental Plan

Paid Time Off and Bereavement Leave

401(k) retirement plan with company match 

Short Term Disability, Life Insurance, Accident and Vision.

Personal Cancer Protection 

Jury Duty Pay

Tuition Reimbursement

Want to know more? Check out!

Connect with us on social media @brittainresorts

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

 

Pay Range:
USD $13.00 - USD $14.00 /Hr.