IT Service Desk Analyst

Are you experienced within the customer service environment? Have you got strong ICT skills? Are you based in or around Wymondham? If the answer is "Yes", Norfolk Constabulary are looking for someone like you to join the team. We have a fixed term ICT Service Desk Analyst role. Role: ICT Service Desk Analyst Location: Wymondham Police Station, NR18 0WZ Rate: £13.59 per hour Contract length: 12 months Shift Patterns: 37 hours PW, Monday-Friday, 8 hours between the hours of 08:00-17:00 Responsibilities: To provide a single point of contact for all customers of ICT To undertake initial diagnosis of the incident, utilising the tools available Reassigning tickets to 3rd line support teams where appropriate Actively monitoring ongoing incidents Administration of staff ICT accounts in accordance with Information and Security Policy Contributing to creating Service Desk process maps and assisting in keeping documentation up to date Following all agreed processes and proceduresEssential requirements: Demonstrate competent literacy and analytic skills Proven experience of providing customer service within a call centre or Information Technology environment Demonstrate a sound working knowledge of Microsoft Office Demonstrate excellent verbal communication skills Demonstrate an understanding of ITIL and Service Desk Institute Best PracticeDesirable requirements: ITIL v3 Foundation Certificate SDI Service Desk Analyst QualificationBenefits: Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday Exclusive online services including restaurant and retail discounts Chance to receive £300* for referring a friend Opportunity for progression into permanent roles Competitive rates of payDoes this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including but not limited to: Right to work check, DBS check and reference check. Randstad Business Support is acting as an Employment Business in relation to this vacancy