Customer Service

Company:  Uniting People
Location: Nottingham
Salary: £22,700 - £24,200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Operations Customer Service Advisor £22,700 + Annual Bonus £1500 Competencies/Skills: - * Ability to work in a target-oriented environment. * Should be a good team player. * Should have excellent communication skills. [in English Language] * Should have excellent interpersonal skills. * strong ability to multi-task * Customer service experience specifically insurance would be preferred though not mandatory. Responsibilities: - Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner. - Communicate effectively with customers through various channels, including phone, email, and chat. - Utilize Salesforce or similar CRM system to document customer interactions and update customer records. - Analyze customer needs and recommend appropriate financial services or products. - Collaborate with internal teams to address customer concerns and ensure a seamless customer experience. - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers. Requirements: - Previous experience in customer service or a related field is preferred. - Excellent communication skills, both verbal and written. - Strong problem-solving and analytical abilities. - Proficiency in using Salesforce or similar CRM systems. - Ability to multitask and prioritize tasks effectively. - Knowledge of financial services is a plus. This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in the financial services industry. Join our team and make a difference in the lives of our customers
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