Clinical Research Operations Analyst

Company:  University of Massachusetts Medical School
Location: Worcester
Hours: Full Time
Type: Permanent
Job Requirements / Description

Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMass Chan clinical research activities.

This is a hybrid work model with the understanding that the Clinical Research Operations Analyst will be available and onsite as required to support the department.  


Clinical Research Management System (CTMS) Operations

Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.

Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.

Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.


Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.

Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.

Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.

Ensures timely completion of CTMS information in all tracking systems


Clinical Research Revenue Recovery

Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.

Acts as the primary point of contact for external sponsors on all clinical research invoices.

Maintains clinical research check detail posting from bursar feed to clinical research internal site.

Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.  

Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMass Chan.

Reviews, verifies, and processes all submitted clinical research account closure requests.


Education & Reporting

Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking

Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.

Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies

Delivers relevant training and orientation to clinical research staff/faculty.

Develops and maintains division web pages/web page content.


Bachelor's Degree in a related field, or equivalent experience

Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization.

Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.

Strong analytical, computer and software skills.

Additional Information:

OnCore & EPIC experience strongly preferred.

Certification in clinical research (CIP, SOCRA, ACRP or equivalent)

OnCore Financial and Management Certifications preferred.


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