Surveillance Supervisor

Company:  Hollywood Casino Aurora
Location: Aurora
Hours: Full Time
Type: Permanent
Job Requirements / Description


We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

The following and other duties may be assigned as necessary: 


Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. 

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. 

Enforce internal control policies and procedures 

Enforce underage gambling and drinking laws 

Maintains safety and inspection reports for the property. 

Conduct regular security post inspections 

Prepare security incident reports and maintain security logs. 

Reports guest and team member concerns and complaints to manager. 

Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards. 

Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies. 

Responsible for supporting compliance to departmental budgets. 

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.? Ensures customer service standards are followed by all team members and addresses issues as they arise. 

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

Maintains strict confidentiality in all departmental and company matters. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience. 

Must be proficient in Microsoft applications. 

Must have excellent organizational and communication skills.   

Ability to write reports and business correspondence. 

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 



This job may or may not have supervisory responsibilities. 

Manages work procedures and expedites workflow. 

Provides coaching and counseling to team members. 



Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 



Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

Must successfully complete training as neccessary. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 


The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. 


Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. 

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 



We're changing entertainment. Follow us.


Equal Opportunity Employer

Starting at $21.50 an hour

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