Customer Service/ Helpdesk

Company:  Dynamite Recruitment
Location: portsmouth
Salary: £21,000 - £21,600 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Service Advisor / Helpdesk- Hybrid working  Portsmouth £21600 plus a 5 % bonus Plus fantastic benefits which will include the following  Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices  Location :Portsmouth Salary : £21600 plus an opportunity to earn an additional 5%  Plus Fantastic benefits which include the following : Hybrid working  Pension - up to 15% contribution  Employee car scheme  well being hours  Employee car scheme  Gym memberships  Car schemes  Holiday of between 25 and 30 days dependant on level of service  Enhanced maternity , paternity and premature baby leave  Learning hours And several more    Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pm   Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor  to join the business at this busy and demanding time. Our client provide a number of specialist service to customers and are growing considerably due to their success  As a Customer Service Advisor you be be the first point of contact, you will be helping customers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions.  This means you will need to think on your feet, follow process carefully while remaining full of energy!     You will be part of team who look out for each other, so it makes sense that you are good at building relationships.  That extends to our customers too, they need to feel that you are taking accountability for their issue, so whilst you will be targeted on how many contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.    Key Responsibilities:  Work across multiple accounts when required and across the entire customer journey Take a lead in supporting all types of queries with the customers Handle general customer communication via phone, email and web chat Review customer reporting, identifying and correcting errors or exceptions Updating and maintaining the internal systems with customer information Book service, MOT and repair requests Booking of courtesy cars  Complete lots of administration tasks Investigating and resolving customer complaints Identification and implementation of business and process improvements You need to be able to prioritise and multitask and  also enjoy being busy    Experience:  Excellent commitment and engagement with the business Enthusiasm for doing what is right for the customer A high level of professional communication and relationship building skills Advanced customer complaint resolution skills Accurate data entry Ability to multi task and organise your workload Good knowledge of Microsoft Office, particularly Excel and Outlook    You will:  Like talking to customers on the phone Have a can-do-attitude Can resolve tricky issues Learn from feedback quickly and positively Deliver on the promises you make Great attention to detail    If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on (phone number removed) INDDYN
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