Technology Specialist - Information Technology

Salary: Depends on Qualifications

Location : Cape Girardeau, MO

Job Type: Full-Time

Job Number: 202400099

Division: Finance and Administration

Department: Information Technology

Opening Date: 05/03/2024

Position Summary

Technology Specialist

Information Technology

Full Time

Southeast Missouri State University is seeking a Technology Specialist to join its Information Technology User Services team. The Technology Specialist provides frontline technical end-user support for campus faculty, staff, and students relating to university-owned computer hardware/software and/or networking problems. Technical support primarily consists of, but not limited to, windows-based systems.

Job Responsibilities:

• Provide consultation and support for the installation, use and management of computer hardware, software, printers, and other end-user technologies
• Provide end-user telephone, on-site, remote, and walk-in support
• Respond to, prioritize, and track end-user requests for technical assistance in the IT Help Desk ticketing system
• Troubleshoot, follow-up, and resolve reported technical issues; document steps and resolution in the ticketing system
• Provide timely resolution of problems or escalation on behalf of the end-user by maintaining strong working relationships with IT professionals in areas such as network services, software systems, and application developers
• Work with end-users and User Services staff to keep end-user equipment current and perform system upgrades and new system deployments when needed
• Work with Information Technology management to inventory and sustain campus end-user technologies
• Support campus standards for purchasing new computer hardware and software
• Support campus Information Security policies and protect end-user data and systems
• Participate in campus information technology projects

Required Qualifications

• High School diploma or GED
• CompTIA A+ Certification (send a copy when applying) or CompTIA A+ Certification within the first 12 months employment
• Knowledge of principles of computing and communications networks
• Experience with support of Windows and Microsoft Office 365
• Experience with Windows deployment and computer provisioning techniques
• Excellent verbal and written communication skills, with the ability to communicate technical issues to a non-technical audience
• Demonstrated experience working and interacting in a team environment
• Demonstrated experience and understanding of customer service

Required Information & Deadline

Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by May 17, 2024
To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:

• Letter of interest addressing position qualifications
• Current Resume
• Names and contact information of three professional references may be asked for at a later date

Additional Information

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

SEMO Fact Book: Institutional Research Factbook | SEMO
SEMO Strategic Action Plan: Strategic Action Plan (semo.edu)

Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at