Residential Specialist

Company:  Services For The Underserved, Inc.
Location: New York County
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position Overview:
Are you looking for a company that is recognized for bringing positive change to the underserved community? Then come join the SUS family!



S:US is seeking a Residential Specialist for our women's shelter in the Manhattan.


This position is located at 205 W. 135th St. New York, NY 10030


The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked  with  promoting person-centered services, focusing on supporting the independence of the people we serve.  You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will  be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.




Minimum Salary:$16.61/hr.

Maximum Salary:  $16.61/hr.



Conduct regular scheduled rounds to ensure safety and residents wellbeing.

Enter activity log information and shift notes in a timely fashion and accurate manner.

Complete necessary admissions paperwork.

Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.

Meet with Shift Supervisor for individual and group supervision.

Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups

Meet with case managers on regular basis to assist in assigned tasks.

Provide initial orientation to program.

Provide administrative support in areas of office coverage, telephone and clerical work, food services.

Understand and follow emergency procedures, including fire drills.

Perform other duties as assigned by Shift Supervisor and Program Director.

Attend job related trainings and agency meetings as necessary.

Provide meal coordination




Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience.

Learn and integrate a trauma-informed, client-centered approach, using an anti -oppressive lens into your work with the people we serve.

Use neutral and non- judgmental language when responding to the needs and requests of the residents.

Must have ability to be flexible with schedule as needed

Ability to maintain professional maturity during crisis situation

Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.


Effective written and oral communication skill

Proficiency with computer-based programs, typing skills

Must be able to lift up to 15 lbs.

F80 and F02 certifications

Basic First Aid

Naloxone certification

Valid driver’s license and bi-lingual communication preferred

Food Handler license preferred


Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’



Company Overview:

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 


S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Talent Acquisition at


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