I.T Support Analyst

Amazing Opportunity* I.T Support Analyst £30,000-£38,000 -PLUS 25 days holiday, pension, bonus scheme, gym discounts, holiday purchase scheme, house move day & much more!!! Monday -Friday (shift pattern covering 08:00 - 17:30) Guildford An amazing opportunity for an experienced I.T Support Analyst to join an established Law Firm in Guildford! You will be working as part of a team of four to provide high quality support and assistance on all aspects of IT. While predominantly based in the Guildford office, this role will include travel and support to other UK offices and support and cover for the IT Service Desk. Sounds interesting….what are my duties?? …. Providing a professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required Assisting with providing support to the firm by telephone and remote control as required Ensuring all requests are accurately recorded and responded to within a timely manner Assist in the setup of any internal or external virtual meeting Liaise with the 3rd party supplies and ensure speedy resolution of any issues Investigate and take ownership of issues with collaboration equipment. Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery Promoting the use of IT to staff Liaising with Technical Support team and third-party maintenance suppliers Administration of the telecoms systems Deployment and maintenance of mobile devices Utilising and providing updates for the IT knowledge base Imaging and maintaining laptops Assisting with the creation and updating of documentationExperience/ Skills Required: Excellent customer service and communication skills Able to manage Stakeholder expectations Responding to incoming incidents and requests as first point of contact reported via all medium ITIL aware Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management systemIf this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (phone number removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website