Service Advisor/Administrator

Company:  Search Consultancy
Location: Dundee
Salary: £22,000 - £23,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Free parking, progression opportunities, annual pay reviews, working for an award winning, family business are just some of the perks in this Service Admin. £22,000 - £23,000 Monday - Friday 9-5.30 You will be working in a modern office within a friendly team that will make going to work something to look forward to. You'll be part of a business where you will be seen and treated as an individual and recognised for hard work. Duties for a Service Advisor/Administrator: * Service incoming calls, make bookings and call customers to keep them updated with the progress of their vehicle repair & checking with technicians as to the status of the work * Dealing with manufacturers regarding parts, following through the parts ordering processing from an admin perspective as well as updating the customer on timeline of repair and parts delivery * Pricing parts and labour for jobs and handling estimates for insurance work repairs and the claim handling/claim completion process including invoicing * Updating internal systems * Coordinating the workshop diary * Monitoring progress on jobs and confidently chasing up delays when needed * Dealing with customer complaints where required The ideal candidate will be customer service focused, have excellent organisational and IT skills to ensure both the admin as well as the customer service elements of the role are covered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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