Service Technician - Glendale Heights - Tinley Park

Company:  Prairie State Gaming
Location: Des Plaines
Hours: Full Time
Type: Permanent
Job Requirements / Description


We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!


Offering 3k Sign-On Bonus*

Program Guidelines Apply*

This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. 

Understand and adhere to all company standards, policies and procedures

Completes required training and development objectives within the assigned time frame

Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment

Ability to accurately prioritize, organize and complete multiple tasks

Handle Slot Machine malfunctions.

Assist Route Service Manager.

Verify customer payouts.

Complete required paperwork in a timely manner.

Inform Route Service Managers of Gaming machine problems.

Provide outstanding team member and customer relations.

Assist customers with questions and complaints regarding slot machines.

Provide answers and explanations, and rectify problems as appropriate.

Meet attendance guidelines of the job and adhere to regulatory, department and company policies.

Keep work areas clean and free of safety hazards, debris and litter.

Perform all job duties in a safe and responsible manner.

All other duties and/or responsibilities as assigned.

QUALiFiCATiON REQUiREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 21 years of age.   

Experience within VGTindustry is a plus

PC proficiency

Previous customer service experience is a plus

Ability to work nights, weekends, and some holidays

Wiring, network, and troubleshooting experience is a plus  


SUPERViSORY RESPONSiBiLiTiES    This position does not have any supervisory responsibilities  


LANGUAGE SKiLLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and communicate verbally in English. Ability to effectively present information in one-on-one and small group situations to clients and other team members of the organization. Must possess a pleasant outgoing personality and portray a professional temperament for dealing with varied internal and external guest situations.   REASONiNG


ABILiTY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  


CERTiFiCATES, LiCENSES, REGiSTRATiONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations.  


PHYSiCAL DEMANDS The team member must occasionally lift and/or move up to 50 pounds.  The team member requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance. The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  


WORK ENViRONMENT This position requires extensive travel. Good working conditions with some exposure to noise and standing for long periods of time. Must be able to work at a fast pace and in stressful situations; possesses an ability to deal with the public.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 



We're changing entertainment. Follow us.


Equal Opportunity Employer

Starting at $20.00 an hour

Apply Now
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