Neighbourhood Officer

To play a key role in creating safer communities by providing customers with a highquality housing management service, dealing with tenancy management and preventing Anti Social Behaviour. Client Details A well established Housing Association are in need of a Neighbourhood Officer to join their team in Epsom. Description Key responsibilities: * To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies. * To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary. * To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met. * Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service * Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures. * Complete pre-void and the end of tenancy process to ensure a streamlined service * Manage internal transfers including applications and property visits through to completion. * Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion. Profile The successful candidate: * Understanding of relevant housing law * Experience of handling difficult customers and situations in a compassionate and sensitive manner * Good IT skills and knowledge of Microsoft Office Suite * Good written and verbal communication skills * Experience in a housing sector * Qualifications at GCSE level, BTEC, GNVQ Intermediate, NVQ Level 2 or equivalent. * Proven record of dealing with vulnerable individuals in complex situations Job Offer Competitive salary with additional benefits £1200 per annum car allowance