Customer Service Advisor

Company:  Momentum Security Recruitment
Location: Basingstoke
Salary: £22,308 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Service Advisor Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working. Salary: £22,308 from April Role: Full time. The position commences on a fixed term contract for 6 months with potential that the role could become permanent. Hours: 9am – 5:30pm (Monday to Friday) Are you seeking a permanent position that offers long term career development? Do you thrive in a busy and varied customer focused role? This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills. Applicants should meet the following criteria: * Strong customer service skills * Happy working in a busy role where you will be making calls throughout the day * Good IT Skills – Word, Excel etc. * A team player * Happy working from the company office in Basingstoke 3 days a week. Key duties & Responsibilities: * Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service. * General office administration * Sending emails in a professional manner to clients and candidates * Provide a high-level of customer service at all times * Undertake all relevant training when required * Provide a professional service to candidates through verbal and written communication * Record accurate notes of all work completed on the company database * Take part in daily and weekly team meetings * Resolve compliance difficulties as they arise
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