Expired
Company:
University of Massachusetts Medical School
Location: Worcester
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
GENERAL SUMMARY OF POSITION:
The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.
Responsibilities:
MAJOR RESPONSIBILITIES:
Under the direction of the Manager of PC Services, provides second level support to end users
Review and advise company’s standard PC hardware platforms
Review and advise company’s standard PC software suite
Implement and maintain the configuration of the PC Software
Maintain and repair PC hardware
Makes critical business decisions daily with minimal supervision
Acknowledge and resolve user service requests utilizing the service request management system
Broad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problems
Provide resolution to a diverse range of complex problems
Frequently interacts with all other areas of Information Services, and external customers as necessary
Escalates more difficult user issues as appropriate
Preparation and presentation of troubleshooting documentation via Help Desk FAQs
Performs other duties and responsibilities as required.
Qualifications:
REQUIRED QUALIFICATIONS:
Some College education or formal training
3-5 years of related experience
Excellent oral and written communication skills
Travel to off-site locations required.
GENERAL SUMMARY OF POSITION:
The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.
Responsibilities:
MAJOR RESPONSIBILITIES:
Under the direction of the Manager of PC Services, provides second level support to end users
Review and advise company’s standard PC hardware platforms
Review and advise company’s standard PC software suite
Implement and maintain the configuration of the PC Software
Maintain and repair PC hardware
Makes critical business decisions daily with minimal supervision
Acknowledge and resolve user service requests utilizing the service request management system
Broad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problems
Provide resolution to a diverse range of complex problems
Frequently interacts with all other areas of Information Services, and external customers as necessary
Escalates more difficult user issues as appropriate
Preparation and presentation of troubleshooting documentation via Help Desk FAQs
Performs other duties and responsibilities as required.
Qualifications:
REQUIRED QUALIFICATIONS:
Some College education or formal training
3-5 years of related experience
Excellent oral and written communication skills
Travel to off-site locations required.
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