Customer Services Administrator

Customer Services Administrator £23,000 - £28,000 Witney - fully office based 9am to 5pm Global CTS are working with a well established company based in Witney who are looking for a Customer Services Administrator to join their team. The Customer Services Administrator will take ownership of certain account customers and develop a good working relationship. Becoming part of professional, friendly customer service team. Key Duties * Processing account customer Orders and invoicing * Confirming orders and stock situation and expected delivery dates * Processing returns including issuing credit notes as required * Answering customer enquires both by phone and email * Dealing with Warranty claims and product queries * Online customer service Essential Criteria and Skills required * Customer Service experience within an office required * Professional, organised, and resourceful with excellent attention to detail essential * Excellent communication skills both written and verbal * Advanced Microsoft Excel would be desirable * Ability to work on your own and part of a team * Be accurate with excellent numeracy and literacy skills * A strong communicator * Knowledge of Amazon systems and Market Places desirable * Experience with SAP would be an advantage No terminology used in this job description is intended to discriminate against a person’s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass on your CV/details without receiving prior permission from yourself