Customer Service Executive

Customer Service Executive – Belfast (Hybrid) – £80-£110 per day – 2/3 months+

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers.

Role Type:

Hybrid - minimum 2 days in the office
Shift type:

Mon-Friday 35 hours per week
Work Location:

Belfast. No on-site parking. No subsidised parking.

About the role
To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring client maintains its position as supplier of choice.
To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

Experience:
At least

6 months Customer Service experience

in a busy customer service role
Knowledge of

SAP and SalesForce/CRM tools

is a significant advantage